Returns & Exchanges

Return Window

You may request a return within 7 days of delivery. Items must be unused, in original packaging and with all tags attached.

Non‑Returnable Items

• Cosmetics, health essentials and any personal‑care items once opened
• Earrings and pierced jewellery, for hygiene reasons
• Sale or clearance items marked "Final Sale"
• Custom, personalised or made‑to‑order pieces

How to Return

1. Message us on WhatsApp with your order number and a photo of the item.
2. We'll confirm approval and share the return address in Gwagwalada, Abuja.
3. Ship the item back (return shipping paid by the customer unless the item is faulty).
4. Once received and inspected, refunds are issued within 5–7 business days to the original payment method, or as store credit.

Damaged or Wrong Item

If your order arrives damaged or incorrect, contact us within 48 hours of delivery. We'll cover return shipping and send a replacement or full refund.